Your genetic and health data is among the most personal information there is. This policy explains, without the runaround, exactly what we collect, why, and the control you keep over it.
Genelio, Inc. (“Genelio,” “we,” “us”) provides a service that reads lab and genetic reports you upload and answers your questions about them. We designed this product around a simple idea: your data is yours. We collect only what we need to give you accurate answers, we protect it seriously, and we never sell it.
This policy applies to genelio.health and the Genelio application. By using Genelio, you agree to the practices described here.
The files you provide — DNA analyses, clinical and variant reports, microbiome scans, sports panels — and the data extracted from them to generate answers.
Your name, email address, and authentication details needed to create and secure your account.
The questions you ask and the answers Genelio returns, so you can revisit them later.
Device and usage information (such as browser type and error logs) used to keep the service reliable and secure.
Genetic and health data is treated as sensitive personal information. We never sell it, never use it to train public or third-party models, and never share it for advertising. It is encrypted at rest and in transit, and access is strictly limited to the systems required to answer your questions.
We will never share your genetic data with employers, insurers, or law enforcement except where required by a valid legal order that we cannot lawfully refuse — and we will tell you when permitted.
Download a copy of your reports and conversations anytime.
Permanently remove your data in one click from Settings.
Update your account details whenever they change.
Opt out of optional processing without losing core features.
Depending on where you live, you may have additional rights under laws such as GDPR or CCPA. To exercise any right, contact us at our contact page and we'll respond within the timeframe the law requires.
We keep your data only as long as your account is active or as needed to provide the service. When you delete a report or your account, we remove the associated data from our active systems promptly and from backups within 30 days, except where retention is legally required.
Our data protection team is here to help. Reach out anytime and we'll walk you through anything in this policy.
Contact our team